Front Office Manager - Task Force

Front Office Task Force Manager Matthew Sanscrainte Hospitality Group (MSHG) Compensation: $50,000 – $75,000 (Based on experience, property type, and assignment complexity) ⸻ Position Overview Matthew Sanscrainte Hospitality Group (MSHG) is seeking elite-level Front Office Task Force Managers to deploy into distressed and transitioning hotel environments across the United States. This role is not for the average operator—this is for leaders who thrive in complexity, command presence in chaos, and execute with precision under pressure. As a Task Force Front Office Manager, you will be responsible for stabilizing front office operations, restoring guest satisfaction, enforcing brand standards, and driving measurable improvements in service delivery, revenue optimization, and team performance. This is a high-impact, high-visibility role directly aligned with ownership expectations and executive leadership strategy. ⸻ Key Responsibilities • Lead and stabilize all Front Office operations including Front Desk, Guest Services, Night Audit, and PBX • Rapidly assess operational deficiencies and implement corrective action plans within 24–72 hours • Ensure proper room inventory management (VR/VD accuracy, room blocking, oversell strategy) • Eliminate operational breakdowns such as improper room assignments, guest displacement, and service failures • Train, mentor, and develop front office teams to brand and MSHG standards • Drive improvements in SALT, OSAT, and guest satisfaction metrics • Collaborate cross-functionally with Housekeeping and Engineering to ensure seamless room readiness • Implement labor controls, scheduling efficiencies, and payroll management • Enforce SOPs, accountability structures, and chain-of-command discipline • Prepare the property for transition to permanent leadership once stabilized ⸻ What We’re Looking For • Minimum 3–5+ years of Front Office leadership experience (Manager level or above preferred) • Experience with major hotel systems: Opera, OnQ/PEP, Fosse • Proven success in distressed hotel environments or high-volume properties • Strong understanding of ADR, RevPAR, and operational flow-through • Ability to relocate/travel on short notice for assignments • Exceptional leadership presence, communication, and decision-making ability • A mindset built for execution—not excuses ⸻ Why Work for MSHG At MSHG, you are not just taking a job—you are joining a high-performance deployment team that transforms failing hotels into profitable, structured, and culture-driven operations. We do what most management companies cannot: • Execute full operational turnarounds in as little as 90 days • Work directly with owners, REITs, and asset managers on high-stakes assets • Provide unmatched exposure to complex, real-world hotel challenges • Accelerate your career through hands-on executive-level experience You will gain experience that most hospitality professionals spend decades trying to achieve—in months. ⸻ Our Culture: The Sanscrainte Way MSHG operates on a culture of accountability, execution, and elite standards. We believe: • Culture drives performance—not the other way around • Leadership is not a title—it is action, consistency, and presence • Hotels fail when the wrong people are in charge—we fix that Our teams operate with: • Clear chain of command • Non-negotiable standards • Real-time communication and problem-solving • A relentless focus on results This is a culture built for leaders—not passengers. ⸻ About the CEO – Matthew Sanscrainte Matthew Sanscrainte, Founder & CEO of MSHG, is a nationally recognized hospitality leader specializing in distressed hotel turnarounds and operational restructuring. With over 14 years of experience and leadership roles across multiple hotel brands and management companies, Matthew has built a reputation for: • Transforming underperforming assets into profitable operations • Rebuilding broken cultures into high-functioning teams • Driving measurable improvements in ADR, RevPAR, and guest satisfaction He is also the author of “Hotels in Chaos: When the Wrong People Are in Charge—and How to Fix It,” a leadership framework that defines the operational philosophy behind MSHG. His leadership style is direct, strategic, and execution-focused—designed to produce results, not excuses. ⸻ Compensation & Growth • Base Salary: $50,000 – $75,000 • Opportunity for rapid advancement into senior leadership and executive roles • Exposure to high-level ownership and asset management decision-making • Potential for continued assignments across the MSHG portfolio ⸻ Join the Team That Fixes What Others Can’t If you are ready to step into high-stakes environments, lead from the front, and build a reputation as a top-tier hospitality operator— MSHG is where you belong.

Requirements To succeed in this role, candidates must demonstrate a combination of operational expertise, leadership maturity, and the ability to execute in high-pressure, rapidly changing environments. Professional Experience • Minimum 3–5 years of progressive Front Office leadership experience within branded hotel environments (Hilton, Marriott, Hyatt, IHG, Choice preferred) • Prior experience as a Front Office Manager, Assistant General Manager, or equivalent leadership role strongly preferred • Demonstrated success in distressed, high-volume, or turnaround hotel environments • Proven track record of improving guest satisfaction scores (SALT, OSAT) and operational performance ⸻ Technical & Systems Expertise • Advanced proficiency in hotel property management systems including: • Opera (Oracle PMS) • OnQ / PEP (Hilton systems) • Fosse (Marriott) • Strong understanding of: • Room inventory controls (VR/VD accuracy, blocking strategies, oversell management) • Night audit processes and financial reconciliation • Labor management systems and scheduling optimization ⸻ Operational & Business Acumen • Working knowledge of key hotel performance metrics including: • ADR (Average Daily Rate) • RevPAR (Revenue Per Available Room) • Flow-through and cost control strategies • Ability to quickly assess operational gaps and deploy immediate corrective action plans • Experience implementing SOPs, enforcing accountability, and driving measurable results ⸻ Leadership & Execution Capability • Exceptional leadership presence with the ability to take control of chaotic or underperforming environments • Strong coaching, training, and team development skills • Ability to establish and enforce chain-of-command structure and operational discipline • Decisive decision-making skills with a bias toward action and results ⸻ Mobility & Flexibility • Willingness and ability to travel nationwide on short notice for task force assignments • Ability to work extended hours, weekends, and holidays as required by operational demands • Comfortable relocating temporarily for assignments ranging from weeks to several months ⸻ Professional Attributes • High level of accountability, ownership, and personal integrity • Strong communication skills—both written and verbal • Adaptability and resilience in fast-paced, high-pressure environments • A performance-driven mindset aligned with MSHG’s execution-focused culture ⸻ Preferred Qualifications • Bachelor’s degree in Hospitality Management, Business Administration, or related field (MBA or advanced degree is a plus) • Multi-property or task force experience • Exposure to asset management, ownership groups, or REIT-level reporting structures